This Privacy Policy explains how RAD VÉLO MALLORCA (Amla Iberic SLU), processes your personal data when you use our website, book or rent a bicycle, use our services, contact us, or otherwise interact with us.

It is important for us to use your information in accordance with applicable privacy legislation, and we must be clear about how we use it.
This privacy policy will explain what information is collected, why it is collected and how it is used and what options and rights you have.  
 
1. WHICH PERSONAL DATA IS PROCESSED AND WHY?

You can browse our website without creating an account. However, certain technical data and information may be processed when you use our website, for example through necessary cookies or similar technologies. Please see our Cookie Policy for further information.

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When you book or rent a bicycle or use our services, we may process personal data such as your name, contact details, address, booking details, rental dates and other information necessary to provide and manage our services.

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We process your personal data for the purposes of managing bookings and rentals, providing and administering our services, communicating with you, managing our customer relationship, complying with legal obligations and, where permitted by applicable law, carrying out customer retention and direct marketing activities relating to RAD VÉLO MALLORCA's own products and services.

2. LEGAL BASES FOR PROCESSING

We process your personal data on the following legal bases, depending on the purpose: performance of a contract or taking steps at your request before entering into a contract; compliance with legal obligations; our legitimate interests, including managing our customer relationship and, where permitted by law, direct marketing of our own products and services; and your consent where consent is required.

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Where you have given your consent to receive marketing communications, we will process your contact details for that purpose. For existing customers, we may also send commercial communications concerning our own products or services similar to those previously contracted, where permitted by applicable law. You may object to direct marketing at any time, free of charge, by using the unsubscribe option included in our communications or by contacting us at hello@radvelomallorca.com.

 
3. ACCESS TO AND RELEASE OF PERSONAL INFORMATION

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Your personal data may be accessed by RAD VÉLO MALLORCA and by service providers acting on our behalf where this is necessary to provide our services or operate our business, such as technology, hosting, payment, booking, communication, CRM, IA and administrative service providers. Such providers process personal data only in accordance with our instructions and applicable data protection legislation.

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We may receive personal data from third-party booking platforms or commercial partners where this is necessary to provide services booked by you. In such cases, we may process the data necessary to provide and manage the booked services and our customer relationship. Some of our service providers may process personal data outside the European Economic Area (EEA). Where this occurs, we ensure that such transfers are carried out in accordance with applicable data protection legislation and appropriate safeguards are in place.

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4. DIRECT MARKETING

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We may use your personal data to maintain and develop our relationship with you and to send you information about RAD VÉLO MALLORCA's own products, services and promotions. Where permitted by applicable law, direct marketing to existing customers may be based on our legitimate interest and the applicable exception for communications concerning our own products or services similar to those previously contracted. In other cases, we will ask for your consent where required. You may object to direct marketing at any time, free of charge, by using the unsubscribe option in our communications or contacting us by sending a e-mail to hello@radvelomallorca.com.

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5. RETENTION

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We retain personal data for as long as necessary for the purposes for which it was collected, including managing our customer relationship, and for the periods required by applicable law. We may also retain data for as long as necessary to establish, exercise or defend legal claims.

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6. USE OF COOKIES AT RAD VÉLO 

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Our website uses cookies and similar technologies that are necessary for its operation and security. We may also use non-essential cookies, such as analytics or advertising cookies, to understand how our website is used and improve our services. These cookies will only be activated where permitted by applicable law and, where required, after you have given your consent through our cookie consent tool. You can accept, reject or manage your cookie preferences at any time through our cookie settings. For more information about the cookies we use, their purposes and how to manage your preferences, please see our Cookie Policy.

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7. YOUR RIGHTS

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You have the right to access, rectify and erase your personal data, as well as to request restriction of processing, data portability and to object to certain processing, including direct marketing. Where processing is based on your consent, you may withdraw your consent at any time. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD). To exercise your rights, contact us at hello@radvelomallorca.com.

8. CONTACT 

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AMLA Iberic S.L., trading as RAD VÉLO MALLORCA, is the data controller responsible for the processing of personal data covered by this Privacy Policy. For any questions or to exercise your data protection rights, you can contact us at hello@radvelomallorca.com.

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