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Cancellation Policy

At RAD VÉLO MALLORCA, we understand that plans can change. Here's our policy on cancellations:

 

Bike Rentals in Mallorca:

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  • The client may requested changes to its booking up to 7 days before the collecting day. Changes will depend on availability and additional fees may apply

  • Full refund is possible sending a cancelation mail to hello@radvelomallorca.com 15 days before the pickup day (Count backwards from the collection date, which is day 1)

  • Cancellations made within 14 days of your rental start time or no-shows: No refund will be issued.

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Cycling Experiences/Tours:

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  • Cancellations made 30 days or more before your experience/tour start time: You will receive a full refund (Count backwards from the collection date, which is day 1).

  • Cancellations made within 29 days of your experience/tour start time: No refund will be issued.

  • Cancellations by RAD VÉLO MALLORCA (e.g., due to weather, safety concerns): We will offer you the option to reschedule your experience/tour or receive a full refund. We will always prioritise your safety and enjoyment.

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Fleet Bike Sales:

  • Cancellations of fleet bike sales are only permitted under the following conditions: [Specific conditions list].

  • Refunds for permitted fleet bike sale cancellations: Will be processed via [Payment Method] within [Number] business days.

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Important Notes:

  • "No-shows" (failing to arrive for your rental or experience at the scheduled time) will not be eligible for refunds.

  • Force Majeure: In exceptional circumstances beyond our control (e.g., natural disasters, official travel restrictions), we will handle cancellations on a case-by-case basis, in accordance with Spanish law. This includes situations where the Ministry of Foreign Affairs issues travel advisories affecting your destination.

  • Right of Withdrawal (Derecho de Desistimiento): For online purchases, you have the right to withdraw from the contract within 14 calendar days of receiving your product or service, as per Spanish consumer law. Please contact us for instructions on how to exercise this right.

  • To request a cancellation, please contact us at hello@radvelomallorca.com with your booking details.

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How Refunds Are Processed:

  • Refunds will be processed by bank transfer to your bank account (IBAN and BIC/SWIFT), unless otherwise agreed. 

  • Please allow 3 business days for refunds to appear in your account.

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Questions?

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